Accessibility statement

Accessibility status

Full conformance has not been established. This statement is not an accessibility certification or a claim that every page and feature meets WCAG 2.2 AA.

What we have checked

Internal checks on 9 September 2026 covered selected login, registration, visitor portal and manager screens in a local development version using Chromium. They included automated accessibility checks, keyboard navigation, focus handling, text contrast and desktop, mobile and short-screen layouts.

Portal checks used test data rather than a live paired device. Passing these checks does not establish accessibility across the entire application or confirm that the same fixes are available in every deployed version.

Improvements made

The tested version includes improvements to text contrast, form focus, dialog keyboard handling, keyboard scrolling, page structure and narrow-screen layouts. Regression tests help us check that these improvements continue to work.

Limitations and checks still needed

Testing with screen readers such as VoiceOver, NVDA and TalkBack, native iOS and Android apps, and physical kiosks remains outstanding. Manual review of text over images, transparent surfaces and gradients is also incomplete.

Organisation-provided documents and backgrounds, as well as third-party services, have not been fully assessed. Their accessibility may vary. We have not completed an independent, comprehensive assessment or testing with people with disabilities.

Report a barrier or request assistance

Use the Support link below to report an accessibility problem or request an accessible way to complete a task. Include the page or task, what went wrong, and your browser, device and assistive technology if relevant. Do not include passwords or sensitive visitor information.

If you cannot complete visitor registration at a location, ask the reception team or your host for assistance.